Terms & Conditions

1. Who We Are

Axel Labs(“we,” “us,” or “our”) is a digital studio based on the Isle of Man. We design and build websites, custom software, and AI-powered products for clients. Contact: hello@axellabs.io.

In these Terms, “you” or “Client” means the individual or business engaging our services.

2. Services

We provide digital studio services, including but not limited to:

• Custom websites and landing pages;
• Full-stack web applications and SaaS products;
• AI integration, automation, and tooling;
• Product strategy, UX, and ongoing support;
• Hosting, domain setup, and launch assistance where agreed.

The exact scope of work for your project will be set out in a written proposal, statement of work, or quote (“Project Scope”) agreed before work begins. If there is any conflict between these Terms and a signed Project Scope, the Project Scope takes precedence for that project.

3. How Engagements Work

A typical project follows four stages:

1. Discovery — scoping the project and agreeing deliverables;
2. Design — presenting layouts and screens for your approval;
3. Build — developing and testing the agreed solution;
4. Launch — deploying the project and handing over access.

Timelines depend on project complexity. Simple sites may go live in days; custom builds typically take weeks. Any dates given are estimates, not guarantees, unless explicitly stated as fixed deadlines in your Project Scope.

4. Your Responsibilities

To keep your project on track, you agree to:

• Provide content, assets, logins, and feedback within reasonable timeframes;
• Review and approve designs and builds when requested;
• Ensure any content you supply does not infringe third-party rights or break applicable law;
• Maintain backups of any content you provide to us;
• Pay invoices on time as set out in Section 5.

Delays caused by late feedback, missing content, or scope changes may extend the timeline and may incur additional fees.

5. Fees & Payment

5.1 Project pricing

Pricing is agreed before work starts. Unless stated otherwise in your Project Scope:

• Custom builds — minimum project value from £5,000;
• Simple sites — from £1,000 one-off, or from £25 per week on an agreed plan.

5.2 Payment schedule

Unless your Project Scope states otherwise, payment is split 50% to start and 50% on launch. The deposit is required before design or development work begins. The final payment is due before the project goes live or before final files and access are handed over, whichever comes first.

5.3 Invoices & late payment

Invoices are payable within 14 days unless otherwise agreed. We may pause work on overdue accounts. Late payments may accrue interest at 2% per month above the Bank of England base rate, or the maximum permitted by law, whichever is lower.

5.4 Third-party costs

Unless included in your quote, third-party costs such as domain registration, hosting, stock imagery, premium fonts, APIs, and subscription services are your responsibility or will be billed separately with your approval.

6. Scope Changes & Additional Work

Work outside the agreed Project Scope is treated as additional work. We will provide a quote or estimate before proceeding. Scope changes may affect both price and delivery date.

7. Intellectual Property

7.1 Your ownership

On receipt of full payment, you receive ownership of the final deliverables created specifically for your project — including design files, code, and content we produce for you — as set out in your Project Scope.

7.2 Our rights

Until full payment is received, all work remains our property. We retain the right to:

• Reuse general techniques, know-how, libraries, and non-client-specific code patterns;
• Display the completed project in our portfolio and marketing unless you request otherwise in writing before launch;
• Credit Axel Labs on your site or in project metadata, where reasonable and unless agreed otherwise.

7.3 Third-party materials

Open-source software, plugins, fonts, and stock assets may be subject to their own licences. We will use commercially appropriate licences, but you are responsible for ongoing compliance with any third-party licence terms after handover.

8. Revisions, Support & Maintenance

Your Project Scope will define included revisions during the build phase. After launch:

• Small tweaks and minor fixes are included for the life of the project, subject to fair use;
• New features, redesigns, content updates beyond minor edits, and ongoing support may be arranged on a monthly retainer or quoted separately.

We are not responsible for issues caused by changes you or a third party make to the site after handover, unless covered by an active support agreement.

9. Warranties & Disclaimers

We warrant that services will be performed with reasonable skill and care, consistent with industry standards for a studio of our size and specialism.

Except as stated above, services and deliverables are provided “as is”. We do not guarantee specific business outcomes such as search rankings, conversion rates, revenue, or uptime of third-party platforms. We are not liable for failures of hosting providers, domain registrars, payment processors, or other services outside our direct control.

10. Confidentiality

We treat non-public business information you share with us as confidential and use it only to deliver your project. We may use subcontractors or tools (such as hosting or AI services) where needed, provided they are bound by appropriate confidentiality obligations.

You agree not to share our proprietary methods, unpublished pricing, or internal tools without consent.

11. Limitation of Liability

To the fullest extent permitted by law, Axel Labs shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.

Our total liability for any claim arising from a project shall not exceed the total fees paid by you to us for that project in the twelve (12) months before the claim arose.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

12. Cancellation & Termination

Either party may terminate an engagement if the other materially breaches these Terms and fails to remedy the breach within 14 days of written notice.

If you cancel after work has started, you remain liable for work completed up to the cancellation date and for any non-refundable third-party costs already incurred. Deposits are generally non-refundable once design or development has commenced. See our Refund Policy for more detail.

We may suspend or terminate services immediately if you fail to pay, abuse our team, or use deliverables unlawfully.

13. Privacy & Data

We process personal data in accordance with our Privacy Policy. If we build systems that collect your customers' data, you are the data controller for that data and are responsible for your own privacy compliance, including appropriate notices and consents on your site or app.

14. Acceptable Use

You agree not to use our services to create or distribute content that:

• Is unlawful, fraudulent, or misleading;
• Infringes intellectual property or privacy rights;
• Promotes hate, violence, or illegal activity;
• Contains malware or attempts to compromise systems.

We reserve the right to refuse or discontinue work on projects that conflict with these standards.

15. Force Majeure

Neither party is liable for delay or failure to perform caused by events outside reasonable control, including internet outages, hosting failures, natural disasters, illness, or government action. We will notify you promptly and resume work as soon as practicable.

16. Governing Law & Disputes

These Terms are governed by the laws of the Isle of Man. Any dispute shall first be addressed in good faith by contacting hello@axellabs.io. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of the Isle of Man, unless mandatory consumer protection laws in your country require otherwise.

17. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top will change when we do. Material changes will not apply retroactively to projects already under contract unless we agree otherwise in writing. Continued use of our services after updates constitutes acceptance of the revised Terms for new engagements.

18. Contact

For questions about these Terms or a project in progress:

Axel Labs
Isle of Man
hello@axellabs.io

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